Q.01Do you repair computers and MacBooks in Guelph?+
SNR Guelph at 177 Woolwich Street, across from the Wooly Pub, holds a 4.9-star rating from over 400 verified Google reviews and is BBB A+ accredited. We fix laptops, desktops, MacBooks and gaming PCs. Call 519-993-4912.
Q.02How much does phone repair cost?+
Phone repair pricing depends on the model and the part. Diagnostics are $35–$60 and are waived when you approve the repair. Common screen, battery, charging port and water damage repairs are quoted by model — usually same day. Call 519-993-4912 for an exact price.
Q.03How does SNR price every repair?+
Every job: parts at cost × 1.2 markup + $15 shipping + labour + diagnostic. The diagnostic is waived if you approve the repair. Nothing hidden, no "while we had it open" upsells. You see the quote in writing before any work begins.
Q.04Do you repair PS5 HDMI ports?+
Yes. PS5 HDMI replacement is $125 with a 1-year warranty (board-level repair). Xbox HDMI is $125–$145 and Nintendo Switch HDMI is $50–$90. PS5 HDMI most often back in 24 hours; Xbox and Switch usually 2-4 business days.
Q.05Can you fix a water-damaged iPhone or MacBook?+
Yes — water damage is one of our specialties. We clean corrosion, dry the board under controlled conditions and replace components at the board level. Even if the device will not power on, we can usually recover your photos and data.
Q.06Do you offer data recovery?+
Yes. We recover photos, documents, contacts and messages from failed phones, hard drives, SSDs, USB drives and water-damaged devices. Recovery is $90–$350. If the data cannot be recovered, you only pay a flat $40 (tablet) or $60 (mobile) diagnostic fee.
Q.07Do you do MacBook screen replacement?+
Yes. We replace MacBook screens, MacBook Pro Retina screens and laptop screens on most HP, Dell, Lenovo, Acer and Asus models. We use OEM or quality aftermarket panels — quoted by model.
Q.08Do you replace USB-C or Thunderbolt ports on a MacBook?+
Yes. We desolder the broken Thunderbolt 3, Thunderbolt 4 or USB-C connector and install a new one under a microscope. This is a board-level repair, typically $50–$250 depending on the model and related damage.
Q.09Do you offer mail-in repair?+
Yes — anywhere in Ontario. Mail your device to either SNR location, we give you a free quote, do the repair, and ship it back tracked and insured. Same warranty as in-shop (1 year on board-level) service.
Q.10Do you take electronics for recycling?+
Yes. Drop off old phones, laptops, batteries, TVs and small electronics at either shop for free responsible recycling. You do not need to be a customer.
Q.11Do you do board-level MacBook repair on Apple Silicon?+
Yes. Intel and Apple Silicon (M1 through M4) MacBook logic boards — no power, liquid damage, charging IC, audio IC, backlight, GPU. We use a microscope and BGA station to repair the failed component rather than replace the whole logic board. Most repairs $80–$485.
Q.12Do you do iPhone PMIC, Tristar or audio IC repair?+
Yes. iPhone Tristar / Tigris charging IC, PMIC, audio IC ("loop disease"), backlight IC and no-power fixes — done under the microscope with proper microsoldering. Component-level work means you don't lose your data, and it costs a fraction of replacing the whole board.
Q.13Do you build custom gaming PCs?+
Yes. Gaming, work, streaming and content-creation PCs built from the ground up. Tell us what you want to do and your budget — we'll spec a build, share the parts list before ordering anything, and assemble it in shop. Labour from $150 plus parts at cost.
Q.14Can you remove viruses and malware?+
Yes. Viruses, malware, spyware, adware and ransomware on Windows and Mac. We diagnose, clean, identify how it got there, and install proper protection. Standard cleanup $80–$150; ransomware or heavy infections $150–$300. Most done same-day. Free recheck within 30 days.
Q.15Are you BBB accredited?+
Yes — SNR Guelph holds an A+ rating with the Better Business Bureau, in addition to a 4.9-star average across 400+ verified Google reviews. We've been family-owned since 2018, with approximately 18 years of bench experience behind the microscope.
Q.16Do you offer a student discount?+
Yes. Students with a valid University of Guelph or Conestoga College student ID get a discount on most repairs at either shop. Same parts, same warranty, lower price — just show your ID at the counter. The discount also applies to mail-in repairs sent from school addresses.
Q.17Do you set up streaming media boxes?+
Yes. We sell streaming media boxes (Android TV, Fire TV) and help you configure them properly. Walk-in: pick the device, we set it up, sign you in to the streaming services you choose, and you leave with it ready to use. We can also reconfigure existing streaming devices you already own.
Q.18Do you offer a free diagnostic or check-up?+
Yes. Walk in for a free 5-minute check-up — battery health, charging test, screen test, speaker and mic check. No charge, no commitment. If you want a deeper diagnostic with a written report, that's $35–$60 and is waived when you approve any resulting repair.
Q.19Do you replace MacBook or laptop keyboards and trackpads?+
Yes. MacBook butterfly and scissor keyboards, ThinkPad, Dell, HP, ASUS and most major laptops. We also replace trackpads, cooling fans (with fresh thermal paste), and audio jacks. Typical range is $60–$220 depending on the model and part.
Q.20Do you repair Apple Watch, Galaxy Watch, Fitbit or Garmin?+
Yes. Apple Watch Series 1–10, SE, Ultra and Ultra 2; Samsung Galaxy Watch; Fitbit Sense, Versa and Charge; Garmin Forerunner, Fenix, Venu. Screen and back-glass replacement, battery swaps, crown rebuilds. Sealed-case work is done in-house — most repairs $80–$200.
Q.21Do you set up Wi-Fi, home networks or smart-home devices?+
Yes. Home Wi-Fi and mesh-system setup, router configuration, printer install, smart-home device pairing (Google Home, Echo, Apple HomeKit). In-shop or remote setup depending on the job. Quoted up front.
Q.22Do you have business or school accounts?+
Yes — direct-bill PO accounts for businesses, schools, dental and medical practices, and trades fleets. One monthly invoice for all devices repaired through the period. Call either shop to set one up.
Q.23Do you repair Microsoft Surface laptops and tablets?+
Yes. Surface Laptop, Surface Pro, Surface Book, Surface Go, Surface Studio and Surface Duo — screens, batteries, charging ports, keyboards, hinge repairs and motherboard diagnostics. Surface devices are glued shut and notoriously hard to open, so we charge a slightly higher labour rate, but most repairs are still cheaper than a Microsoft Store swap. Genuine Microsoft Surface parts sourced through MobileSentrix Canada.
Q.24What brands and devices do you actually repair?+
Phones: iPhone, Samsung Galaxy (S/Note/A/Z Flip/Z Fold), Google Pixel, Motorola, OnePlus, Xiaomi, Redmi, Huawei, ASUS ROG Phone, Sony Xperia, Nokia, HTC, LG, Blackberry, ZTE. Laptops: MacBook (M1–M4 + Intel), Microsoft Surface (Laptop/Pro/Book/Go/Studio), Dell, HP, Lenovo, ASUS, Acer, MSI, Razer, Samsung Galaxy Book, Chromebooks. Tablets: iPad, Galaxy Tab, Surface Pro/Go, Pixel Tablet, Fire, Lenovo Tab. Watches: Apple Watch (incl. Ultra 2), Galaxy Watch, Pixel Watch, Fitbit, Garmin. Consoles: PS5/Pro/PS4, Xbox Series X/S/One, Switch/OLED/Lite, Steam Deck. If we missed your device, just ask.
Q.25Do you use genuine parts?+
Yes. We source through MobileSentrix Canada's Authorised Parts Program — that gives us access to Genuine Apple, Samsung, Google and Motorola parts on supported models. For everything else (or when genuine isn't economical), we use tested OEM-grade or quality aftermarket, named openly on your quote. You always know the part tier before any work begins.
Q.26Do you repair vintage stereo equipment in Guelph?+
Yes — vintage receivers, power amplifiers, integrated amplifiers, preamplifiers and tuners from the 1960s through the 1990s. Marantz, McIntosh, Sansui, Pioneer, Kenwood, Yamaha, Adcom, NAD, Harman Kardon, Phase Linear and similar. Full recapping, switch and pot deoxidation, output transistor matching and bench testing. Drop-off at Guelph (177 Woolwich St) or Fergus, or mail-in from anywhere in Ontario.
Q.27How much does a vintage receiver restoration cost?+
Restoration pricing depends on the model, what's failed, and how complete a service you want. A basic clean-and-service on a working unit is in one range; a full recap with switch deoxidation, alignment and output-stage work on a non-working flagship receiver is in another. Send photos of the unit and the model number for an exact quote, or drop it off for a hands-on diagnosis.
Q.28My amplifier has one dead channel — is it worth fixing?+
Usually yes. A dead channel on a quality vintage power amp is almost always a finite repair — failed output transistors, a blown rail fuse, a dried-out capacitor in the protection circuit. Restored, the amp will outperform most $1,500+ modern equivalents. Free diagnostic when you approve the repair.
Q.29Why does my PS5 or Xbox shut down by itself during games?+
Almost always thermal — the factory thermal paste has dried out, dust has clogged the heatsink, and the console is hitting its thermal shutdown limit to protect itself. Software updates won't fix this. We do a full strip-down, clean every dust trap, replace thermal paste (or liquid metal on PS5), reseat the heatsink, and clean the fan. Most consoles run 20-30°C cooler afterwards. $60–$120 depending on model. Covers PS5/PS5 Pro/PS5 Slim, PS4 Pro/Slim, Xbox Series X/S, Xbox One X/S, and Switch.
Q.30Can you fix Joy-Con drift on my Nintendo Switch?+
Yes — we replace the analog stick modules inside your existing Joy-Cons. You keep your shells, you keep your colour scheme, you don't have to buy new ones. Standard fix is $45–$75 for the pair. We also offer a Hall-effect stick upgrade — costs slightly more but never drifts again because there's no physical potentiometer to wear out. Same service available for Switch 2, Switch OLED, Switch Lite, and original Switch Joy-Cons. Also covers DualSense drift on PS5 controllers and Xbox controller drift.
Q.31Do you repair Steam Deck, ROG Ally, or Meta Quest?+
Yes — handheld and VR work is a growing part of our shop. Steam Deck (LCD and OLED): triggers, sticks, screens, USB-C ports, fans, thermal repaste. ASUS ROG Ally and Ally X: charging port, sticks, triggers, screens, thermal service. Meta Quest 2/3/3S: lens replacement, head straps, charging ports, Touch controller drift, battery diagnosis. Drop off at Guelph or Fergus, or mail in from anywhere in Ontario.
SNR Guelph · the shop177 Woolwich Street — your local repair shop.
MacBook Pro · battery replacementSix swollen cells removed, fresh pack installed, MacBook fix verified.
HP laptop · LCD repairNew panel up and running; old LCD set aside for size match.
Galaxy A70 · screen replacementNew OLED installed; A70 boot logo verified before pickup.
MacBook · data recoveryDrive swap & macOS rebuild — two MacBooks, one workflow.
iPhone · screen replacementOLED screen replacement on an iPhone X — phone fix completed in-shop.
PS5 · board-levelHot-air rework on a PlayStation mainboard.
iPad · screen replacementiPad screen replacement — tested next to the shattered original LCD.
MacBook Pro · SSD upgradeFresh WD Blue SSD ready for install on a MacBook Pro fix.
iPhone · battery replacementSwollen cell removed safely; phone fix complete and back up under test.
The shop · GuelphLocal-artist storefront print, 69/100.
Pixel · screen replacementCracked panel out, new OLED in — Pixel phone fix tested in store.
MacBook · keyboard repairTop-case rebuild on a MacBook fix — connectors being prepped.
MacBook Pro · LCD repairDiagnosis on a shattered MacBook Pro display — full screen replacement to follow.
iPad · screen replacementNew LCD installed and powered on after the screen replacement.
iPhone 11 · back glass repairLaser-stripped frame, new back glass ready to bond — common iPhone fix in-shop.
HP Pavilion · battery replacementFailing HT03XL out, fresh OEM-spec battery going in.
Pixel · screen replacement QATouch and LCD verified before customer pickup.
iPad · mail-in screen replacementCustomer device just arrived via UPS for an LCD repair.
MacBook Air · battery replacementOld cells out, MacBook Air booting on the new pack.
Galaxy · screen replacementNew screen installed and tested; donor unit pulled for parts.
Award · 2023Consumer Choice Award · Business Excellence, Guelph.
Dell · SSD upgrade & OS rebuildOld HDD cloned to a fresh WD Blue — full laptop fix and Windows rebuild.
The bench · weekly phone fixesA representative Tuesday — screen and battery replacement work in queue.
Chromebook · screen replacementASUS Chromebook with a fresh LCD — laptop fix on the counter.
